Field Coach - Miss Maud

Help great people become even better.
As a Store Coach, you’ll be the trainer, motivator, and mentor supporting our Café Managers to deliver exceptional service, strong results, and the unmistakable Miss Maud experience across multiple locations.
  
This hands-on leadership role is perfect for someone who’s passionate about people, thrives in a fast-paced environment, and has an eye for detail — someone who balances accountability with empathy and business goals with genuine care.
  
 Why You’ll Love Working with Us

• Competitive salary package
• Permanent full-time role worked over five days and roster 40 hours per week
• Rostered four weekend days per month, with varied start and finish times (5:30am–2:00pm or 9:30am–6:00pm)
• Transportation allowance, mobile phone, and laptop provided
• Supportive, family-oriented culture with long-term stability
• Genuine career development opportunities plus free meal on shift

What You’ll Be Doing
You’ll be out in our cafés every week — coaching, training, and supporting Café Managers and their teams to achieve consistency, excellence, and pride in every detail. Your key responsibilities will include:

• Coaching and developing Café Managers to lead their teams and achieve operational and service excellence
• Delivering in-store training on specific skills, processes, or service focus areas
• Attending and contributing to monthly Managers’ Workshops, sharing best practice and supporting professional growth
• Ensuring stores are “shiny” — maintaining presentation, brand standards, and compliance with the Miss Maud Way
• Working collaboratively with managers through our established operational systems and channels to deliver consistency and efficiency
• Monitoring performance and profitability, identifying opportunities for improvement, and helping develop action plans
• Using data, systems, and reports to track results, communicate clearly, and drive accountability
• Driving and embodying the Lean culture across all cafés — leading by example, promoting continuous improvement, and empowering teams to solve problems at the source.
• Championing Lean thinking to streamline processes, reduce waste, and enhance overall efficiency and service quality.

Who You Are
You’re a passionate, motivated leader who enjoys seeing others succeed. You combine professionalism with friendliness, bring structure to busy environments, and communicate with clarity and diplomacy.
You’ll bring:

• Proven experience as a multi-site manager, area manager, or field coach in hospitality or retail
• Strong training, coaching, and mentoring skills — you know how to grow capability and confidence
• Excellent interpersonal and communication skills — clear, concise, and people-focused
• A sharp eye for detail and pride in presentation standards and displays
• Competence in financial analysis, rostering, and operational systems
• Solid computer literacy (Microsoft 365, rostering systems) would be an advantage
• A valid driver’s licence and reliable transport

About Miss Maud
For more than 50 years, Miss Maud has been part of Western Australia’s story — known for gorgeous cakes, warm hospitality, and a culture of care and quality. Our people are our success, and we take pride in helping them grow, develop, and shine.
  
Join a company where your leadership makes a visible difference every day — where you can coach, inspire, and strengthen the teams who bring the Miss Maud experience to life.
  
Apply now and help us continue to grow great people and great cafés across Perth.